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A SOLUTION OFMEDIASTEP SOFTWARE VIET NAM
Comprehensive management, customer care and marketing
Simplify customer data management and optimize care and remarketing programs to build customer loyalty, so you can sell better and boost revenue quickly.
Are you facing challenges in
multi-channel customer care and management?
Are you facing challenges in multi-channel customer care and management?
Disparate data
It is impossible to synthesize customer portraits and behaviors because data is scattered in each sales channel (website, app, offline restaurant chain).
High attrition rate
Don't know how to take care to encourage customers to come back to order or experience direct service at your restaurant/diner.
Marketing budget wastage
The advertising, marketing ,and remarketing costs are high, taking a long time to deploy but the conversion rate is low.
Fragmented experience
The lack of synchronization in storing and updating data both online and offline leads to an inconsistent customer experience on the website/app and across your restaurant/diner chain.
Synchronize multi-channel customer management
A solution to increase customer loyalty in the
F&B industry
Centralized management and customer data security
Help you save time on collecting, storing, securing, and managing customer data across multiple sales channels: no loss, no wastage, and easy synchronization quickly on a single platform.
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Website
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App
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Offline restaurant chain
User-friendly interface, easy operations
Manage customer data quickly with many smart features with just a few simple steps:
Synchronize customer data
Automatically collect and synchronize customer data from various sales channels into a single system provided by GoF&B, making it more convenient to track and manage customers.
Input/Output data
Save time and effort to manage available customer data with a full list of information (full name, email, address, accumulated points...) to GoF&B system from Excel file or export data back quickly.
Customer tagging
Create and attach unlimited tags when inputting new customer information, allowing you to easily categorize customers and optimize effective care and marketing programs.
Filter and search customers
Smart filters with detailed categories of information (subscription platform, membership tier, customer groups, tags) so you can quickly stay informed and implement good care and retention strategies.
Decentralize management and care
You can assign specific decentralization to management staff, enabling them to perform multiple tasks such as adding/removing/editing information, segmenting customers, upgrading members, securing, and easily tracking staff actions.
Freedom to segment customers, flexibly manage
Make it easy to segment your customers to better manage data and optimize personalized experiences with the right care and remarketing programs.
Implement personalized customer reach, care and marketing
To turn casual buyers into your loyal customers
Automatically accumulate seamless multi-channel sync points
from online to offline
bringing great experiences and offer to customers
Encourage your customers to return and place orders, enhance the order value to earn points, redeem those points, and upgrade to enjoy attractive promotions and incentives. Simplify the process of fostering strong relationships and customer loyalty with your restaurant/diner.
Synchronize multi-channel member point accumulation
All customer point information across all platforms is synchronized in real-time with the GoF&B system, ensuring that the process of accumulating and redeeming points for customers is seamless and uninterrupted.
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Website
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App
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Offline restaurant
Customize the accumulation - redemption policy
Allows you to configure accumulated points based on your restaurant/diner's business strategy. The system will automatically upgrade the membership tier according to the accumulated points.
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Customize the point method (eg: VND 50,000 for every 1 point accumulated).
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Activate an expiration date to encourage customers to use membership points.
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Establish a membership level reset date to incentivize customers to place more orders.
Exclusive offers for each membership
Boost customer return to your restaurant/diner or encourage them to order more with our loyalty program:
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Percentage discount for members on every order.
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Maximum discount value applicable to members when placing an order.
Attractive rewards when redeeming points
Customers can use their accumulated reward points and exchange them for various gifts from your restaurant/diner:
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Cash
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Voucher/Discount codes
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Gift products
Encourage customers to return for more orders
and increase the value of each transaction
Encourage customers to return for more orders and increase the value of each transaction
Implement multiple personalized discount and remarketing campaigns for each customer group or your entire customer base with just a few simple steps.
Create discount codes
Generate unlimited discount codes with flexible conditions to encourage customers to actively place orders and enjoy attractive offers.
Create food combos
Set up food combos at discounted prices to motivate customers to order more, helping you increase sales and efficiently manage and deplete inventory materials.
Deploy remarketing programs to automatically
stimulate orders and nurture customer relationships
Comprehensively assist you in customer care without the need for significant expenses and effort. Retain existing customers, gradually fostering loyalty, encouraging regular orders through the utilization of various smart customer communication and interaction tools.
Push notifications
Optimize the personalized experience for customers with welcome notifications, birthday greetings, status updates, etc., sent directly to their phone screens.
See more features
Email Marketing
Boost free customer interaction through email with a variety of attractive, professional interface templates, guiding them effortlessly to the order page.
See more features
Comprehensive visual reporting and customer analysis
Understanding deeply to care for and retain loyal customers
Help you optimize conversion rates for care and remarketing campaigns through visual reports on customer behavior and restaurant/diner activity over a specific time period.
Total views/visits across multiple platforms.
Number of customers growing over time.
Customers ordering from which branch the most.
Average number of orders and amount spent per customer.
Top customers with the most orders.
Best-selling timeframe.
Which platform sells more.
