A SOLUTION OFMEDIASTEP SOFTWARE
Smart reservation management
With smart reservation management, you can estimate the number of customers expected at the restaurant at a given time. This allows you to prepare human resources and proactively arrange tables to provide the best possible service.
Manage reservation service professionally and efficiently
Optimize seating for customers
Actively allocate tables for guests who have made advance bookings, ensuring it has no impact on accommodating walk-in customers.
Reduce peak-hour reservation congestion
Guide booked customers to their seats promptly, ensuring the smooth operation of your restaurant without congestion.
Minimize workload pressure for staff
Staff can easily manage and search reservation data through the system instead of manually recording and checking reservations in books.
Increase the satisfaction of customers
Customers will appreciate your restaurant/diner when they are seated at the correctly reserved table, prepared according to their requirements.
Customers make reservations quickly - easily - without waiting
Make reservations via website remotely
Customers can actively access the website of your restaurant to make a reservation at a specific branch. Not only that, customers can also choose the area and table position according to their needs with just a few clicks.
Make reservations directly on the POS screen
For customers who contact via a hotline number or go to your restaurant/diner to make a reservation, you can easily create it with the necessary information for diners at the POS screen at the counter quickly.
Establish a professional reservation process for your restaurant/diner
Easily add new areas and tables
At each branch on the GoF&B system, you can create an area (VIP lounge, rooftop, outdoor, etc.), and add/customize tables in each area with specific names, images and notes. All area and table information at each branch will be displayed visually on the sales channels of your restaurant/diner such as:
Food ordering website
POS at the counter
Establish reservation conditions
Allows you to actively enable/disable the reservation feature to stop accepting reservations on peak days and get reservations back on regular occasions. At the same time, it is also possible to set up for customers to make a reservation in advance for a certain period, to allow time for personnel preparation, materials, and arrangement of tables to serve customers.
Reservation method options
Depending on the characteristics of your restaurant/diner, you can choose to apply the appropriate reservation method such as: Staff will contact customers when receiving reservation information, lock seats for a specific period of time or allow customers to make reservations according to fixed time frames of the day.
Flexible and precise reservation management and monitoring
Synchronize and update customer reservation information
All reservation information of customers on the website and POS will be automatically updated and displayed on the POS screen at the respective branch in real time, so that staff can easily manage and arrange suitable seating positions for diners.
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Statistics - Detailed reports on reservation status
Enables you to accurately monitor the reservation situation at each branch over a specific period, allowing prompt adjustment of the number of tables to meet the demands of customers in branches with a high volume of reservations.
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