Customer management | Hướng Dẫn Sử Dụng Sản Phẩm

Set a deposit when customers make a reservation

Set a deposit when customers make a reservation To minimize no-shows and last-minute cancellations, consider implementing a deposit requirement for reservations. This strategy ensures customer commitment and enhances your restaurant’s efficiency. Learn how to effortlessly set up this feature with … Continued

View analytics and customer reports

View analytics and customer reports With GoF&B’s customer overview report, you gain useful insights into your customers, allowing you to better understand their needs and implement strategies to enhance conversions. Step-by-step guide: Step 1: Go to the GoF&B admin page … Continued

Filter customers depend on membership level

Filter customers depend on membership level GoF&B provides you with the essential feature to helps you quickly target the right information, easily categorize customers and gain the overview to optimize loyalty and marketing programs for each customer. The process is … Continued

Create a membership level

Create a membership level To enhance customer retention, set up membership levels based on accumulated points. This encourages customers to visit your restaurant/diner more often, aiming for higher ranks and benefiting from appealing rewards. Step-by-step guide: Step 1: Go to … Continued

Add new customer to CRM system

Add new customer to CRM system The feature for adding new customers to CRM system of GoF&B helps you efficiently manage customer information and create a comprehensive customer database. This supports personalized marketing strategies, enhances interaction, and maintains relationships with … Continued

Apply membership-level discounts automatically

Apply membership-level discounts automatically The automatic discount system based on membership levels ensures that special offers are accurately calculated and applied, guaranteeing that each customer enjoys the perks of their membership, thereby enhancing loyalty and satisfaction. Step-by-step guide: Step 1: … Continued

Import and export customer information via Excel file

Import and export customer information via Excel file With GoF&B, you can import and export customer information via Excel file in just a few steps, saving time compared to manual data entry, but also ensures accuracy and protects your customer … Continued

Create customer segment based on customer data

Create customer segment based on customer data The feature of creating customer segment based on customer data on GoF&B helps you understand the habits and preferences of different customer groups. This allows for the creation of tailored promotions and services … Continued

Create promo codes based on customer segment

Create promo codes based on customer segment The feature of creating promo codes based on customer segments on GoF&B allows you to easily customize and implement promotional programs for specific customer segments. This not only enhances customer satisfaction and loyalty … Continued

Create customer segment based on order data

Create customer segment based on order data The feature of creating customer segments based on order information of GoF&B allows you to effortlessly manage and analyze customer behavior. This enables you to tailor promotions, improve customer retention, and enhance menu … Continued

Search and filter customer with detailed filter

Search and filter customer with detailed filter The search and filter customer feature of GoF&B software allows you to quickly locate specific customer within the database, helping you easily recognize each customer’s preferences and habits. This facilitates personalized service, enhances … Continued

Edit or delete existing customer data on the CRM system

Edit or delete existing customer data on the CRM system GoF&B solution allows you to easily update or remove inaccurate or outdated information, maintaining a reliable customer database. Follow the steps below to learn how to edit or delete customer … Continued

Configure loyalty point for customer

Configure loyalty point for customer GoF&B provides this feature to allows you to easily set up and manage a loyalty points reward system for customers. This encourages repeat visits, enhances your customer loyalty, and optimizes promotional programs, thereby effectively boosting … Continued